Elevate guest experience with the precision of French luxury hospitality.
Discreet mystery guest audits and highly actionable quality reports, designed for 4★–5★ hotels, boutique properties, palaces and resorts seeking consistency, refinement, and measurable improvement.
- End-to-end assessment from reservation to departure (touchpoints, timing, emotion).
- Detailed findings: strengths, gaps, and the “why” behind guest perception.
- Concrete recommendations aligned with your brand identity and service standards.
- A prioritised action plan to improve consistency and guest perception.
About
A premium consulting approach built on French luxury service culture: detail, posture, anticipation and discretion.
French service excellence, adapted to your DNA
What makes us different
Services
Premium, discreet and measurable. Each mission is tailored to your property, market and guest profile.
Mystery Guest Audit
Incognito visit assessing service, standards, attention to detail and emotional impact across key guest touchpoints.
Quality Report & Action Plan
A structured report with findings and a prioritised action plan to drive fast, realistic improvement.
Optional add-ons
- Pre-audit alignment (brand standards, guest profile, priority touchpoints)
- Management debrief (online or on-site)
- Follow-up audit to measure progress
All missions are confidential and adapted to your property.
Method
A clear process for discreet evaluation and rapid operational impact—without disrupting your teams.
Brief & Objectives
We align on your standards, positioning, guest profile, and priorities (arrival, rooms, outlets, etc.).
Incognito Visit
Discreet mystery guest experience across the selected journey: reservation, arrival, stay, departure.
Report & Action Plan
Structured findings and recommendations, prioritised by impact and feasibility, aligned with your brand DNA.
Debrief & Follow-up
Leadership debrief and optional follow-up audit to measure progress after implementation.
What we look for
Consistency, warmth, and refinement across interactions: greeting, language, anticipation, problem resolution, teamwork, discretion, and attention to detail.
Offer
€4,500–€8,000 depending on the size and standing of your property.
Excellency Audit
One complete mission, tailored to your hotel
- Mystery guest visit
- Professional written report
- Full audit across key touchpoints and outlets
- Premium report with benchmarks and risk points
- Prioritised action plan
- Executive summary + implementation roadmap
Travel and accommodation are billed at cost (pre-approved). Confidentiality is standard. References available upon request.
Contact
Request a confidential call. We typically respond within 24–48 hours (business days).
Request a proposal
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Direct contact
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